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CUSTOMER SERVICE

For status of claims, questions on membership, and other Customer Service inquires, please call BMI at 877-505-0508 or send an email using our Member Inquiry service above.

HEALTHCARE PROVIDER NETWORK

The Healthcare Provider Network for NHHP-Fed is provided by First Health – A Coventry Health Care Company. Click to search for an in-network provider or call 800-226-5116.

Foundation Medical Partners and Southern NH Medical Center are also available as an in-network providers for NHHP-Fed. Foundation Medical Partners includes over 195 providers serving the greater Nashua community.

COVERED BENEFITS

Benefits are available for medically necessary services and supplies such as inpatient medical and surgical services, outpatient medical and surgical services, diagnostic services, prescription drugs, and other covered services. All services must be prescribed by a physician and related to a covered injury or sickness. Benefits are subject to exceptions and limitations as stated in the Benefit Plan. An overview of covered benefits are listed in the NHHP-Fed Brochure. For a complete listing of covered benefits, terms, and conditions, please refer to the specific Health Benefit Plan Booklet.

CONTRACT REQUIREMENTS & LIMITATIONS

Precertification Requirements
Case Management
Preferred Drug Listing
Grievance Procedures
Grace Period on Premium Payments
Step Therapy Guidelines

CLAIM SUBMISSION

If your Healthcare Provider is in-network, they will take care of filing your claims for services rendered. If you need to submit a claim yourself, be sure the following information is included:

Name of Patient
Member's ID number with NHHP-Fed
Member's Social Security Number
Name of Patient
Date(s) of Service
CPT (Current Procedural Terminology) Code
ICD-9 Code (Diagnosis)
Amount charged
In case of an accident, in addition to the above, please include:
Date
Time
Place
How the accident happened
Also, please note if it is work related.

Mail to:
First Health
PO Box 8530
Kansas City, MO 64111

If you have any questions on a claim filed, please contact Customer Service at 877-505-0508.

Applicants
Sign up for NHHP-Fed in 3 Easy Steps!

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Members
Access to valuable health care information just for members of NHHP-Fed.

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Producers
Become a Producer for NHHP-Fed and receive numerous benefits.

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Healthcare Providers
Learn more about NHHP-Fed and how you can help patients gain access to health insurance.

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